Privacy Policy

Privacy policy

JU-design Oy online store saves and stores certain customer data. This data is stored in our customer database for purposes of order processing, archiving and statistics. This privacy policy explains how we use your data and what are your rights. We reserve the right to make changes to this privacy policy.

1. The name of the registry

JU-design Oy online store customer registry.

2. Contact information

JU-design Oy

Rasvarintie 5, 40250 Jyvaskyla, Finland

+358 50 3608688
Company register ID: 2327552-5

Registry contact person: Ulla Pohjola

3. What information we collect

  • first and last name
  • postal address, email address, telephone number
  • order, subscription and billing information

4. How we use your information

We ask you for information when you register yourself as a customer or make an order at our online store. We use this information to execute your order. By making an order you agree to our Terms of Service and our Privacy Policy.

JU-design Oy uses your information to process and deliver orders, archiving, managing, managing and developing customer relationships, and tracking missing items, for example. The data can also be used for the development of JU-design Oy's operations and for statistical purposes. We use personal data only on the basis of the consent of the customer.

5. Cookies

Our online store uses cookies. Their purpose is to improve your experience on our site. Cookies do not gather information that would allow individuals to be identified.

6. Marketing

E-mail marketing always requires a separate consent. There is an order form on our website to subscribe to our newsletter. You can also subscribe to our newsletter by ticking a subscription box on the checkout page. If you give your consent, we will send you e-mail offers and information about Lovi's products and activities. You can unsubscribe whenever you like. Each newsletter we send contains a link that you can click to unsubscribe from the list.

7. Handling of your information

The customer register information is only used by those employees of JU-design Oy who are authorized to do so. In order for us to process your order, we use third-party services. Logistics companies and our payment service providers will process your information.

8. Data retention and protection

We keep your information for the time of your customer relationship, as well as for the period specified in the Accounting Act. Our customer database is located on a password-protected server with access rights only to named people. In the event of a security breach, we will contact you immediately.

9. Your Rights

The registrar has the right to inspect what information JU-design Oy has collected from him and to request rectification or removal of information. Data is delivered within 1 month of such request. The registrar also has the right to object or restrict the processing of information and to transfer data from one system to another.

If you have any questions about our Privacy Policy or you want to use your rights, please contact us by

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Terms and conditions

Terms and conditions when ordering from

Valid from 06.10.2013

1. General online store is operated by JU-Design Oy, VAT id. FI23275525. We sell our products to adults in Finland and the EU-region. Product prices are including VAT which is 24% in Finland at the moment. We reserve the right to change the price and shipping cost. You must be 18 years or older to order from our webshop.

2. How to order

The products are mainly ordered via Internet at through shopping cart.

All orders will be confirmed by e-mail, stating the price, delivery costs and the products ordered. Order confirmation requires giving the email address when ordering.

By ordering You agree to our valid terms and conditions.

3. Payment options

3.1 Invoice in advance

By selecting invoice in advance payment option you will receive an invoice by e-mail with SWIFT/BIC account details. After receiving your payment the ordered products will be shipped.

3.2 PayPal

By selecting PayPal and credit card payment you can choose PayPal and all the PayPal normal options for payment. You must have an PayPal account.

3.3 Credit card

By selecting PayPal and credit card payment from the shopping basket you can choose credit card payment from the options. You can pay direct with Visa, Visa Electron and Mastercard using the payment buttons of our service provider, Checkout Finland. For other credit cards you have to use with PayPal.

4. Delivery and shipping costs

We ship to all EU countries. Please ask for other locations. Our delivery costs depend on the parcel weight and the country where the parcel will be shipped. We use the zone calculation published by the finnish mail office:

EU-Zone 1
Sweden, Netherlands, Luxembourg, Lithuania, Latvia, Germany, Estonia, Denmark, Belgium

EU-Zone 2
Austria, Bulgaria, Cyprus, Czech Republic, France, Great Britain, Greece, Hungary, Ireland, Italy, Malta, Monaco, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain

The shipping costs will be automatically calculated in the shopping basket after you have given your address.

5. Return policy

Return of the order is possible in max 14 days of the delivery. The items and the item packages must be in unused condition. Please send us e-mail to before sending back the parcel and wait for instructions from us. JU-design Oy have the right to charge the costs caused of the return of the items.